Shipping policy

Shipping

Every piece is made by hand to order in our atelier in Bali and shipped to your address.

Where we deliver

We deliver within the European Union only.

Lead time

Production takes about 6 weeks after your order; for custom work, from your approval of the design. Shipping by sea then takes 6 to 9 weeks. Your order confirmation states the latest delivery date. If the planning changes, we tell you straight away.

You can add a piece to your order until it is crated (about week 5 of production); it then travels in the same shipment. Reply to your order email or message us on WhatsApp.

Delivery to the door

Shipping means delivery to your door: the carrier delivers at the kerbside or front door of the delivery address. Carrying the piece inside, unpacking, assembly, placement and removal of the packaging are not included, unless you add white-glove placement to your order.

White-glove placement

White-glove placement is an optional, paid service. On delivery we carry your furniture in, unpack and assemble it where needed, place each piece in the room where you want it and take all packaging away. You add it to your order before checkout, and we book it together with your delivery. It is one price per order, set by the largest piece in it (small, medium or large); the price is shown in your order before you pay.

Shipping costs

Every piece belongs to a size class: small, medium or large. Sets ship as large. The shipping rate depends on the size classes in your order: you pay one rate for each size class present, so further pieces of the same class travel at no extra shipping cost. The rate is shown at checkout before you pay. All rates include VAT.

Import duties and VAT

Your piece ships from our atelier in Bali. For deliveries within the EU, we pay all import duties and import VAT; you pay nothing on delivery. The carrier may contact you once for customs clearance or to arrange delivery. If anyone asks you to pay, contact us.

Inspection and damage

Check the packaging on delivery and note any visible damage on the delivery receipt. Take photographs and send them to us straight away by email or WhatsApp. We will agree a solution with you. The risk of loss or damage passes to you when the piece is delivered to you.

Questions

Email info@aluratelier.com or message us on WhatsApp at +31 6 55292955. We reply within 24 hours.

Last updated 7 October 2026